Case Studies

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  • Customer Experience Strategy

    One of New Zealand’s largest insurers identified several brand attributes in order to become more highly differentiated and relevant within the market.

  • Order to Cash

    Tenzing worked with TelstraClear's team to improve its customers experience within the Order to Cash process.  TelstraClear Limited is New Zealand's second largest full service telecommunications company, providing products and services to  business, government, wholesale and residential sectors.

  • Policy Development Process Improvement

    The client was an information-centric organisation with a strategic aim to build knowledge and expertise, focussed on building the capability and skills of staff.

  • Customer Address Matching Solution

    The client was looking to improve the accuracy of the customer address information they held in the SAP system.  Mailouts were generating a significant proportion of undeliverable mail and were ineligible for New Zealand Post bulk mail discounts.  

  • Driving Behavioural Change using Data Visualisation

    Every business wants to improve the performance of its sales force. A key to achieving that goal is providing sales representatives with the specific information they need to do their job better, in an easy-to-use form, and then motivating them to use it properly.

  • Enterprise Data Warehouse

    The client was formed from the merger of a Wellington and an Auckland based company.   The two organisations had their own operational systems and distinct corporate reporting approaches. One maintained an operational data store for reporting by replicating key operational systems while the other operated a data warehouse of...

  • Mega to Arbor Business Migration

    The client is one of New Zealand’s largest full-service telecommunications company.  It offers a range of voice and data products to business, government, wholesale and residential sectors. The client also offers trans-Tasman services.

  • Plant Manager KPI Portal

    A leading multinational dairy company, who is the world's largest exporter of dairy products and a leader in large-scale milk procurement, processing and management. Its global supply chain encompasses shareholders' farms through to customers and consumers in 140 countries.

  • SAP Data Migration

    An importer and manufacturer of beer and soft drinks, which are distributed and sold through a network of wholesale, retail and hospitality outlets both within New Zealand and abroad.  The company promotes itself and its brands at a consumer level whilst its distribution and availability to the consumer is supported...

  • Wholesale Interconnect Reporting Data Mart

    In 1989 the New Zealand government deregulated the communications sector, which opened the way for competition in the New Zealand market.  In 1999, the client merged with another New Zealand based company.  Further consolidation ensued, resulting with the Client becoming wholly owned, and one of Australia’s largest telecommunications companies.

  • Regulatory Process Transformation

    The Client manages land base, building, and regulatory needs.  With 250 staff, the Client administers information for 160,000 properties and related building, resource and license applications as part of administering the rules and regulations that support the Client's environmental policies.

  • Transactions & Unsecured Lending Automation

    As one of the major banking corporations in Australia, this client has a wide range of banking and financial services for personal and corporate banking.